CONTACT US

937-674-8795

 statementsbycb@gmail.com

 

P.O. BOX 751656

DAYTON, OH 45475​​​ 

© 2013-2019 STATEMENTS by Cathy Boston.

Platinum Service is...

“The intentional pursuit of creative ways to demonstrate a passion for excellence.
It is the evidence of dedication, integrity and appreciation for those who

honor us with the opportunity to provide products and services.”

Cathy Boston

ABOUT US

STATEMENTS by Cathy Boston, LLC

exists to equip individuals, teams, and organizations with resources and best practices to provide superior customer service to every customer, every time.

 

Knowledge and skills obtained must be valuable and able to be practically applied when called for to produce exceptional service outcomes. STATEMENTS’ design is to equip you with tools to deliver stellar customer service specifically tailored to your industry.


• Corporations
• Organizations
• Educational & Financial Institutions
• Retail, Service, Healthcare & Hospitality Industries

 
 

TRAINING AND PROFESSIONAL DEVELOPMENT

Customer Engagement

Customer Engagement is the connection that elicits a response to build professional and personal brand loyalty.

Professional Business Etiquette

Professional Business Etiquette begins with a foundational principle: Business is Business.

Interpersonal Communication

What makes you walk away from a conversation feeling heard, valued, understood and willing to move forward?

  “My Platinum      Best”

“My Platinum Best”™ Personal Brand Development prepares individuals to establish personal brands.

Customer Engagement

Customer Engagement is an examination of the differences and similarities of internal and external customer service, be it mediocre or exceptional. It is the connection that elicits a response to build professional and personal brand loyalty by earning trust and committing to seeking ways to maintain life-time allegiance.


Participants will learn:
• tools to earn customer loyalty and lifetime allegiance
• ways to avoid the pitfalls that result in the termination of customer relationships and loss of revenue
• techniques to exercise authenticity in the impartation of infectious enthusiasm

 

Professional Business Etiquette

Professional Business Etiquette begins with a foundational principle: Business is Business.

 

In business there are boundaries, codes of expected behavior, and ethical practices which when used effectively affirm, create an atmosphere to establish partnerships, and help to ensure institutional brand and individual success.


This seminar will:

• define and establish key concepts which promote the consistent demonstration of best practices

• empower businesses and their teams to take and be taken seriously as contenders in their chosen industries

Interpersonal Communication

What makes you walk away from a conversation feeling heard, valued, understood and willing to move forward?

 

Interpersonal communication is the essential ingredient to establish the effective exchange of information, ideas, and knowledge.
While it may be personal in the level of connection, engagement should always be professional. Participants will be invited to explore the differences of friendly vs. familiar, connected vs. enmeshed, and more…


This seminar will:
• challenge the participant to develop an intentional awareness that distinguishes truly great leaders from those who are less impactful in their connections
• address the components of professional success whether interpersonal, inter-group, intra-group, organizational, or external
• give tools to enhance communication techniques, resulting in the ability to influence and empower


 

“My Platinum Best”

Individuals, like companies or organizations can develop high-quality personal brands.

“My Platinum Best”™ prepares individuals to establish personal brands which speak to those they serve internally and externally. This design utilizes specific strategies engaging best practices which yield Platinum results.

Outstanding customer engagement establishes a foundation for exceptional service delivery.

 

Participants will be equipped with:
• essential knowledge and resources to fully invest in strategically designed outcomes
• the ability to lead, empower, release passion, and inspire excellence


 

TESTIMONIALS

“The training that Cathy presented for our company’s anniversary event was excellent! She is very engaging and packed a lot of thought-provoking content into a short period of time.”

RENEE A. / WISE COMPANIES

"Cathy is inspirational. She can communicate a level of compassion that is rare..."

STEVE S., Ph.D / DIRECTOR PEACE VILLAGE

"If you are interested in someone who prides herself in understanding her customer, pays attention to details, makes every effort to accommodate her clients, can manage multiple tasks, and is willing to go the extra mile, you cannot go wrong with this individual."

STEPHANIE S. /  JVT TOURS & TRAVEL

 
 

BOOKING

To book a session with Cathy Boston, choose a training topic and click on an engagement level.

You will be directed to a window from which you may email Cathy personally

regarding your specific needs and to discuss pricing details and calendar availability.

Touch Point

50 minutes

A subject overview highlighting training objectives and next steps.

An exploration which initiates the training topic bringing focus to information requiring further study and connection.

An examination of the impact of knowledge attained, and the application of best practices and their benefits to produce desired outcomes.

Intensive Application

8 hours (two 4 hour sessions)

Engaging on a deeper level key concepts and strategically proving their value to be true. This training level serves as a catalyst moving evidence-based interaction to the participant's competence in the subject.